DC Water Who We Are What We Do Consumer Services & Outreach Environment Business Opportunities Career Center News & Publications

Register Today
Procurement HomePage
Work With Us
Investor Relations
Contract Opportunity Forum
Back To Solicitations
Solicitation Number: 14-PR-CCO-01
Solicitation Title: Customer Satisfaction Survey

Solicitation Information

Commodity Code(s): 961--20 - Customer Service Evaluation Services
Solicitation Description:

Request for Proposal 14-PR-CCO-01 – Customer Satisfaction Survey


The District of Columbia Water and Sewer Authority (DC Water) seeks Request for Proposals (RFP) from firms that provide professional surveys and conduct satisfaction feedback from various customer service groups.  This will be an Open Market Procurement with Preference Points for Certified Local Business Enterprises.  The closing date for Proposals is January 17, 2014.  Deadline for questions is January 9, 2014.

The RFP will be available December 30, 2013@ 2:00 PM, at DC Water, Contracts Division,

5000 Overlook Avenue, SW, Second Floor, Washington, DC 20032 or download a copy from website www.dcwater.com.  Please contact Yvonne (Ivone) Gopaul, Senior Contract Administrator at

(202) 787-7356, email: ivone.gopaul@dcwater.com or Teresa Scott, Procurement Manager at (202) 787-2021, email:  teresa.scott@dcwater.com with any questions regarding this solicitation.


Solicitation Type:
Procurement Type: - not specified -
GM Award/Execute Date: 07/31/2014  
BOD Award/Execute Date:  
Contract Term: 08/11/2014 - 08/10/2015
Award Information
Awarded to: IMPAQ International, LLC
Award Amount: $226,141.00
Back To Solicitations