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Solicitation Number: 18-PR-DIT-26
Solicitation Title: Cloud-Based Call Center

Solicitation Information

Commodity Code(s): 839--31 - Call Answering Telephone Systems (High Volume)
915--20 - Call Center Services
883--32 - Computer Telephony Integration (CTI) Systems
725--28 - High Volume, Call Answering Telephone Systems (See 725-53 for Low Volume Equipment)
915--79 - Telecommunication Services (Not Otherwise Classified)
 
Solicitation Description:

Addendum number 1 is added to answer submitted questions.

This Request for Information, RFI # 18-PR-DIT-26, is to identify potential Cloud-Based Call Center firms and solutions for a Cloud-Based Contact Center Application.  Critical capabilities include telecommunication integration with Microsoft Skype for Business, Microsoft Teams and SAP Vertex one that will assist DC Water meeting its business objectives. 

Firms that respond to this RFI with, in DC Water’s sole judgement, the best solutions for the opportunities described in the RFI will be invited to present to DC Water.  DC Water will then issue a Request for Proposal (RFP) to the firm(s) demonstrating the best proposal.  However, DC Water may choose to incorporate the presentation in to the RFP process.  Therefore, only firms responding to this RFI will receive the RFP. 

Interested firms should register with DC Water's Vendor Portal at www.dcwater.com/procurement with at least one of the commodity codes associated with this RFI in order to receive automatic notification of updates and addenda.  Instructions for responding to this RFI and the expected solicitation timeline are in the RFI document.  Read them carefully.

For questions, contact Steve Boemerman Sr Sourcing Specialist, preferably by email at steve.boemerman@dcwater.com or 202-787-2029 by phone.

Solicitation Type:
Procurement Type: - not specified -
GM Award/Execute Date: 01/15/2019  
BOD Award/Execute Date:  
Contract Term: 01/07/2019 - 01/06/2020
Award Information
Awarded to: Carahsoft Technology Corporation
Award Amount: $372,260.00
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