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Solicitation Number: 19-PR-CCO-27
Solicitation Title: Customer Feedback Solution
Solicitation Description:

DC Water RFP 19-PR-CCO-27: Customer Feedback Solution.  See HTTPS://VENDOR.DCWATER.COM to download the RFP starting 6/3/2019.

Solicitation Type: Request for Proposal (RFP)  
Commodity Codes: 208--32 - Customer Relationship Management Software (CRM)
961--20 - Customer Service Evaluation Services
 
Procurement Type:
  • Open Market with Preference Points for Certified Local and Small Business Enterprises
Contract Type: Fixed Price
Release date of Solicitation: June 03, 2019
Close Date/Time or IFB Bid Opening Date/Time: August 02, 2019 5:00 PM
Procurement Contact: Hildred Pepper (Sr. Sourcing Specialist)  
Technical Contact: Hildred Pepper (Sr. Sourcing Specialist)  
Email Questions To: Hildred Pepper (Sr. Sourcing Specialist)  
Last Date for Questions: June 14, 2019 5:00 PM

RFQ or Bid Document Information

RFQ or Bid Document Fee:

- not specified -

Documents located at:

- not specified -

Estimated Project Cost:

- not specified -

Pre-Bid / Pre-Proposal Conference

Conference Date/Time

- not specified -

Conference Address

- not specified -

Conference Description

- not specified -


RFQ Document - You will need the Adobe Acrobat Reader to view the PDF file below. (get Adobe Reader)
Solicitation Documents
RFP Main
Attachment A
Attachment B
Attachment D
Addendum No. 1
Addendum No. 2
Addendum No. 3
 
DC Water Documents Attachment C - General Provisions
Attachment E - Reps and Certs
Attachment F - Vendor Info
Attachment F - W9
Attachment G - Local Business Enterprise Program
Attachment H - EEO Packet and Affirmative Action Plan
Attachment I - DC Water Works Employment Program
Attachment L - Mid-Atlantic Purchasing Team Rider Clause
 
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